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Soutenance de thèse Garyfallos Fragkidis

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M. Garyfallos Fragkidis soutiendra, en vue de l'obtention du grade de docteur en systèmes d'information de la Faculté d'économie et de management (GSEM), sa thèse intitulée:

The Value Perspective in the Analysis and Design of Service Systems

Le jury de thèse est composé de:

  • Prof. Bernard MORARD, Président du jury, GSEM, Université de Genève
  • Prof. Dimitri KONSTANTAS, Directeur de thèse, GSEM, Université de Genève
  • Prof. Giovanna DI MARZO SERUGENDO, SdS, Université de Genève
  • Prof. Dimitri KOTZINOS, Université de Cergy Pontoise, France
  • Prof. Adamantios KOUMPIS, Universität Passau, Allemagne

Résumé:

This thesis aims to contribute to the development of the value perspective in the study, analysis and design of service systems. It adopts a user-centered and value-driven approach that addresses three main research topics as research objectives:

a) the role of the service user in the service processes

b) the analysis of the concept of value and the creation of value in service systems

c) the development of the user’s perspective in the analysis and design of service systems.

The thesis suggests the concept of value, as the core element of service, is relevant to all the constituents of the service ecosystem and the unifying element of their efforts. Hence, service value is used as the underlying concept that transcends and interrelates technologies, business processes and human activities, providing a comprehensive framework for the study of service systems.

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Date: Mardi 1er novembre 2016 à 15h00

Lieu: Battelle bâtiment A - Salle de cours 404-407 (3ème étage)

27 octobre 2016
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